1. Digital subscription service
PostSaathi provides immediate access to digital software and plan limits after payment verification. No physical product is shipped. A free trial may be offered so eligible users can evaluate the workflow before purchasing a paid plan.
2. Cancellation and renewal
Subscriptions are manually renewed and are not automatically charged. You can choose not to renew at any time. Your current plan remains available until its stated expiry date, after which paid features and unused limits expire. Cancelling or not renewing does not create a partial refund for the remaining period.
3. When a refund may be approved
Contact us within 7 calendar days of payment if:
- You were charged more than once for the same PostSaathi order.
- Cashfree shows a successful payment but the paid plan was not activated.
- A verified technical problem on our side prevents use of the purchased service and we cannot restore access within a reasonable period.
- A refund is otherwise required by applicable law.
We may request the registered mobile number, order ID, payment reference and supporting information before deciding the request.
4. Normally non-refundable cases
- Change of mind after the plan has been activated.
- Partial use, unused limits or failure to use the service during an active period.
- Content preferences, AI output quality after the service has been consumed, or content rejected by a social network.
- Loss of access caused by expired or restricted third-party social accounts, revoked permissions or breach of platform rules.
- Requests received after 7 calendar days, except where required by law.
5. Failed, pending or reversed payments
A failed or pending payment does not activate a paid plan. If money is debited but Cashfree reports that the payment failed, the bank or payment provider will normally reverse it automatically. Bank processing times vary. Please share the payment reference with us if the amount is not reversed within the timeline communicated by your bank.
6. Approved refund timeline
Approved refunds are initiated through the original payment method and payment gateway. We aim to initiate an approved refund within 7 business days. Your bank or payment provider may require additional time to credit the amount. Cash refunds are not provided.
7. Requesting a refund
Email [email protected] with the subject PostSaathi refund request. Include your registered mobile number, business name, Cashfree order/payment reference, payment date, amount and reason. You may also call +91 70160 15677.